Free Delivery Throughout South Africa. Know more delivery options Learn more.
The Palbook is built for everyday use — from studying and business tasks to entertainment and online learning — making computing simple, reliable, and enjoyable.
Futuco is a modern computing brand focused on practical, reliable, and user-friendly technology designed in South Africa and built for real-life needs.
Yes, the Palbook runs Windows 11 for a familiar, secure, and seamless experience.
Absolutely. The Palbook supports everyday apps like Microsoft Office, video calls, online learning platforms, and browser-based tools.
Yes, the SSD is upgradeable, allowing you to expand storage when needed.
Orders can be placed directly on our website or through selected online retail partners such as Takealot, Amazon.co.za, and Makro online.
Currently we offer the following payment methods:
Yoco - Credit and Debit Cards
Ozow - Instant EFT
Payfast - RCS Store Card / Mobicred / Samsung Pay / Zapper
We also offer BNPL (Buy now, pay later) options and Group buying:
Happy Pay
Payjustnow
Float
Yes — look out for our supported buy now, pay later finance options at checkout.
You’ll receive an email order confirmation once your purchase has been completed.
You'll receive a confirmation email stating your order is completed.
Once your order status updates to completed, you will also get an email and/or SMS/WhatsApp communication from our courier partner with tracking details. This usually happens as soon as the courier collects.
Yes, we deliver across South Africa.
Standard delivery typically takes 2–5 business days, depending on your location. You can view more about shipping here [hyperlink: https://futuco.tech/za/shipping/]
Yes — Once your order status updates to completed, you will also get an email and/or SMS/WhatsApp communication from our courier partner with tracking details. This usually happens as soon as the courier collects.
The courier will attempt delivery again or make alternative delivery arrangements directly with you.
Not currently, but we are working on it. Updates will be shared on our website and social channels.
Yes — returns are valid within 21 days from delivery, provided the product meets our return conditions. Terms and conditions apply.
Please reach out to our support team with your order details, and we’ll guide you through the process.
Refunds are processed once the product is inspected and approved. Timing may vary based on your payment provider and payment method selected.
Personalized units can be returned unless there is a verified manufacturing defect. However if a refund is opted for, there may be a restocking fee that will be deducted from your refund amount.
Our products comes with up to 24 months warranty (18 months Standard and 6 months extended upon registration)
Yes — eligible purchases can register online for additional warranty coverage within the activation period.
It does covers manufacturing defects, not accidental, liquid, or physical damage. More details can be found in our terms and conditions on warranty.
Simply contact our support team and they will arrange the next steps.
Our warranty includes a free fetch-and-repair service with a fast turnaround of up to 5 business days from the time we receive the item.
Yes all our products include technical support for the during of the warranty.
This depends on the issue you are experiencing. Our support team would first determine the issue based of a short Q and A with you, thereafter should it be necessary - a remote technical session will be scheduled with one of our experienced remote technicians.
The Palbook is built for everyday use — from studying and business tasks to entertainment and online learning — making computing simple, reliable, and enjoyable.
Futuco is a modern computing brand focused on practical, reliable, and user-friendly technology designed in South Africa and built for real-life needs.
Yes, the Palbook runs Windows 11 for a familiar, secure, and seamless experience.
Absolutely. The Palbook supports everyday apps like Microsoft Office, video calls, online learning platforms, and browser-based tools.
Yes, the SSD is upgradeable, allowing you to expand storage when needed.
Orders can be placed directly on our website or through selected online retail partners such as Takealot, Amazon.co.za, and Makro online.
Currently we offer the following payment methods:
Yoco - Credit and Debit Cards
Ozow - Instant EFT
Payfast - RCS Store Card / Mobicred / Samsung Pay / Zapper
We also offer BNPL (Buy now, pay later) options and Group buying:
Happy Pay
Payjustnow
Float
Yes — look out for our supported buy now, pay later finance options at checkout.
You’ll receive an email order confirmation once your purchase has been completed.
You'll receive a confirmation email stating your order is completed.
Once your order status updates to completed, you will also get an email and/or SMS/WhatsApp communication from our courier partner with tracking details. This usually happens as soon as the courier collects.
Yes, we deliver across South Africa.
Standard delivery typically takes 2–5 business days, depending on your location. You can view more about shipping here [hyperlink: https://futuco.tech/za/shipping/]
Yes — Once your order status updates to completed, you will also get an email and/or SMS/WhatsApp communication from our courier partner with tracking details. This usually happens as soon as the courier collects.
The courier will attempt delivery again or make alternative delivery arrangements directly with you.
Not currently, but we are working on it. Updates will be shared on our website and social channels.
Yes — returns are valid within 21 days from delivery, provided the product meets our return conditions. Terms and conditions apply.
Please reach out to our support team with your order details, and we’ll guide you through the process.
Refunds are processed once the product is inspected and approved. Timing may vary based on your payment provider and payment method selected.
Personalized units can be returned unless there is a verified manufacturing defect. However if a refund is opted for, there may be a restocking fee that will be deducted from your refund amount.
Our products comes with up to 24 months warranty (18 months Standard and 6 months extended upon registration)
Yes — eligible purchases can register online for additional warranty coverage within the activation period.
It does covers manufacturing defects, not accidental, liquid, or physical damage. More details can be found in our terms and conditions on warranty.
Simply contact our support team and they will arrange the next steps.
Our warranty includes a free fetch-and-repair service with a fast turnaround of up to 5 business days from the time we receive the item.
Yes all our products include technical support for the during of the warranty.
This depends on the issue you are experiencing. Our support team would first determine the issue based of a short Q and A with you, thereafter should it be necessary - a remote technical session will be scheduled with one of our experienced remote technicians.
+27686004883
zasupport@futuco.tech
Ground floor, Building 4, 50 Constantia Blvd, Constantia Kloof, Johannesburg, South Africa, 1709
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