Hassle-Free Delivery and Easy Returns
Returns and Refunds
Returns, Exchanges and Refunds
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your product, you can return it within 21 days of receipt for a full refund or exchange. No return shipping fees are charged. Want to know about shipping? Click here to learn more.
- Eligibility: Items must be in their original condition, unused, and in the original packaging.
- Process To initiate a return, please contact our customer support team with your order number and reason for the return. We will then provide you with further instructions on how to return your item within 1 working day. We may require additional details such as photos and/or proof of purchase.
If you would like to exchange your product for a different item, please follow the same process as returns. Once we receive your returned item, we will process the exchange and ship the new item to you.
Refunds will be processed within 5 business days of receiving your returned item. The refund will be issued to the original payment method used for the purchase.
Whilst we do everything in our power to ensure you receive a 100% functional and working item, there can be a possibility that such can arise. If you ever receive a damaged or defective item, please contact our customer support team immediately. Shall the necessary troubleshooting steps not work, we will arrange for a replacement or refund.
If any items are missing from your delivery, please contact our customer support team within 48 hours. We’ll promptly assist with a solution, replacement, or refund option.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this number to track your order on our website or through thecourier’s website.
Exchanges
If you would like to exchange your product for a different item, please follow the same process as returns. Once we receive your returned item, we will process the exchange and ship the new item to you.
Refunds
Refunds will be processed within 7-10 business days of receiving your returned item. The refund will be issued to the original payment method used for the purchase.
Damaged or Defective Items
Whilst we do everything in our power to ensure you receive a 100% functional and working item, there can be a possibility that such can arise. If you ever receive a damaged or defective item, please contact our customer support team immediately. Shall the necessary troubleshooting steps not work, we will arrange for a replacement or refund.
