Hassle-Free Delivery and Easy Returns
Shipping
Shipping
We aim to deliver your order quickly and efficiently across South Africa. Shipping is currently FREE. See below for the available shipping options and times. Want to know about returns? Click here to learn more.
Shipping Times
Shipping is handled by our trusted courier partners and typically takes 1 to 5 working days. The information below outlines estimated delivery times by location. Orders placed before 12pm weekdays are eligible for same-day dispatch; otherwise, they’ll be dispatched the next working day—provided there are no special requests.
- Local (Gauteng): Enjoy swift and reliable shipping with deliveries typically completed within 1-2 working days.
- Major Cities: Your package will arrive promptly within 1-3 working days across major urban centres.
- Regional Cities and Areas: Receive your orders within 3-5 working days, ensuring you’re connected no matter where you are.
Damaged or Missing Items on Delivery
Please check your order upon delivery. If any items are damaged or missing, kindly contact our customer support team within 48 hours, including photos and a brief description. We’ll promptly follow up with a proposed solution, replacement, or refund option.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this number to track your order on our website or through thecourier’s website.
Exchanges
If you would like to exchange your product for a different item, please follow the same process as returns. Once we receive your returned item, we will process the exchange and ship the new item to you.
Refunds
Refunds will be processed within 7-10 business days of receiving your returned item. The refund will be issued to the original payment method used for the purchase.
Damaged or Defective Items
Whilst we do everything in our power to ensure you receive a 100% functional and working item, there can be a possibility that such can arise. If you ever receive a damaged or defective item, please contact our customer support team immediately. Shall the necessary troubleshooting steps not work, we will arrange for a replacement or refund.
Additional Shipping Information
- Order Handling & Processing: Orders are processed Monday to Friday (excluding public holidays). Orders placed before 12PM are eligible for same-day dispatch. All other orders are processed within 1 business day.
- Damaged or Missing Items on Delivery: Please check your order upon delivery. If any items are damaged or missing, kindly contact our customer support team within 48 hours, including photos and a brief description. We’ll promptly follow up with a proposed solution, replacement, or refund option.
- Shipping Location: All orders are shipped from our warehouse in Johannesburg, South Africa.
- Courier Partners: We make use of multiple courier partners including The Courier Guy, DPD Laser, and Skynet to deliver to your order.
- Out-of-Stock Items: In the rare event that an item is out of stock at the time of dispatch, our team will contact you with available options, including refund or waiting for restock.
- Shipping Delays: While we aim to meet all delivery timelines, please allow for occasional delays during peak periods or holidays. If your order hasn’t arrived within 7 business days, please contact our customer support team.
